Find Renewal by Andersen in Smithfield, RI

Ivan and Braydon were awesome Extremely knowledgeable and great at what they do. Fast and efficient Friendly and reliable love doing service with this company!!!

I have been trying to get my window screen installed properly for over 3 years. They came out in 2022 to replace 3 large windows in my living room that had been sealed shut by a flipper. Either my husband or I have had to take time off work (super easy and not at all inconvenient to our commands when we need to do this— please read that with dripping sarcasm—) each of the half dozen or so times we’ve had to have Andersen out. The window is measured, and screen is measured when it’s manufactured, and somehow it never fits. First two times, I was told the window was too big to have a screen put in it (which is funny because it’s smaller than my sliding door,) and during the second appointment, I was told that there is nothing anyone could do. I gave up for a while and then realized I PAID FOR THESE WINDOWS and I should be able to use them. One of us now has to take yet ANOTHER day off because they can’t get it right. We’ve taken several days off for them to cancel on us, or to bring out more screens that do not fit. They’ve offered me 500 credits “toward a future repair or purchase,” which is a slap in the face. I just want to be able to open the windows I paid for. The people who handle customer service calls are fantastic, but the product as far as I’m concerned is low quality (again, because I can’t use it and they can’t figure out how to make a screen fit a window they custom built, which is wild.) One star, do not recommend, they should be ashamed of themselves. Nobody there seems to be concerned that they’re providing half a product that was paid for in full.

Ron was very professional & informative

Ron came to measure the windows and doors. He was professional, knowledgeable and timely. I would highly recommend their services!

Ivan was fantastic and on time. 5 stars

Thank you Mario for fixing my window.

Excellent Technician, Disappointing Door Quality I want to give full credit to Eriaun, the service technician from Renewal by Andersen, who came to my home — he was outstanding. He arrived on time, was respectful, knowledgeable, and took the time to explain everything clearly. His professionalism and attitude were exactly what you hope for when you let someone into your home. If I were rating Eriaun alone, it would be five stars without hesitation. Unfortunately, the same can’t be said for the Renewal by Andersen door itself. For the price and reputation of the company, I expected a much higher level of quality and durability. The door has had issues that simply shouldn’t happen with a premium product, and it’s disappointing to need service so soon after installation. While Eriaun did everything he could, the product itself hasn’t lived up to expectations. I truly appreciate Eriaun’s effort and professionalism — he was the best part of this experience. I only wish the door matched the level of service he provided.