Find Renewal by Andersen in Salt Lake City, UT

I normally don’t leave negative reviews, but I’ve been extremely disappointed with Renewal by Andersen’s lack of communication and follow-through after our installation. During installation, the crew cut our alarm wires even though we had taped them to the walls and clearly pointed them out beforehand which caused a short in the system and required repairs. On top of that, when the windows were originally designed, we were never informed that the new widths would interfere with our existing blinds. This oversight resulted in nearly $4,000 in unexpected replacement costs and alarm repairs. After installation, a representative came to our home and documented several finishing items that needed to be corrected (glue on the windows, stucco patching, etc.). However, as of today (two months since install), I still have not received a response to numerous calls and emails asking when this finish work will be completed. No follow-through and no updates. The windows themselves are great, but the customer experience has been disappointing. A company at this price point should communicate proactively, stand behind its work, and complete the job.....none of which has happened in this case. I hope Renewal by Andersen improves its service, because the lack of accountability and responsiveness has been extremely frustrating.

I’m tired of people trying to take advantage of the elderly. My dad had a cracked window from a tree branch knocking it. He called Andersen, and was quoted several thousand dollars with a $1800 deposit to fix one small pane. Luckily I was able to intercept this transaction and called to have a reputable local glass company build and replace his window for $350. The Andersen salesman was beyond corrupt in my opinion.

Brent did an excellent job and paid close attention to detail and making sure the job was done correctly. Fantastic work.

Kyle and Brent were excellent with workmanship and customer service. All are windows, back sliding door now front door are all from Renewal by Anderson and we couldn’t be happier. Please pass on our appreciation to these folks for representing your company with the high standards and quality they possessed.

Braden and Syd came to install our new back door and were incredibly kind, pleasant, and skilled. The door looks amazing and I couldn’t be happier!

Jaden and crew did a wonderful job. Highly recomend them in the future.

Mid

Jaden and Crew were amazing. On time, friendly, and fast. I would highly recommend.

Jaden and crew