Find Renewal by Andersen in Louisville, KY

Large window install started on August 14 2026 painter scheduled to complete trim inside for August 28th called Anderson not sure why he did not come very poor service also outside on window trim not completed

Would definitely recommend RbA to anyone needing new windows or doors. Windows arrived earlier than expected, install crew was exceptional and the results look great.

We had wonderful install team Josh B, Jeremy, and Daniel! They did a professional job start to finish on our new windows! They worked in the heat throughout the day to give our house a new look! We really appreciate how they were efficient and professional in every aspect of our project. They did quality work and an excellent finished product. Thanks so much.

We were extremely satisfied with our window installation!! The new windows are very beautiful! The customer care is excellent!!

Joshua & Chase installed 4 windows. Did a great job! Would definitely use them again. Super nice & very knowledgeable. Couldn't ask for better service. Thank you guys. You were awesome.

Update August 12, 2026 - it has been less than six months since I left the review below (used to be five stars). I could not be more wrong about this company. Everything looked amazing... on the surface. Then a couple of weeks ago I noticed a separation between the trim and the drywall around the window in my home office. I looked at it closer and realized that they caulked the trim only on the sides, the visible parts... then I checked the rest of the windows, same issue, no caulk on the top or bottom of the trims. In fact, the bottom trim in my home office and a couple of other windows were bowed; they did not even nail them properly. I immediately emailed Scott and told him that the installers only caulked the visible parts (the sides) of the windows and that when I checked the top of the master bathroom window, I could feel humid air coming through. He asked Heather to schedule a service tech. Heather scheduled Brandon for a couple of hours to caulk the trims, but she completely ignored my concern about a possible air pocket above the bathroom window. Because the bottom trim in my office was bowed, it had to be removed and set in place properly. BIG SURPRISE: there was MOLD on the drywall under the trim. I cleaned it up with Clorox wipes, he nailed the trim back in place and caulked it. He then inspected the lintels outside that window and concluded that the tiny separation between the metal and the brick must be the culprit. The lintels were never an issue in the past, and we had no mold at the time we replaced the windows. If that tiny separation was the issue, then they must have damaged it during the removal. Yet, they refused to caulk and seal the tiny separation between the lintel and the brick, we had to hire someone else. Today, they were supposed to check under the trims of the other windows. I completely cleared my schedule so that I can be home. Caden was apparently sent to fix the botched kickplate and to caulk "the" window in my home office - all she cared about was to "clean the mold" and caulk that trim, which was already done. She completely ignored my request to check under the trim of the rest of the windows. She said that she would have to schedule another appointment... that's how they do it- gaslighting you with meaningless appointments. So, now we have to contact the corporate office, hoping they send a more competent installer to check for air pockets and for mold. They will likely have to remove the old foam around the bathroom window and re-insulate it properly. If they don't help, we'll need to consider other options. ____ORIGINAL REVIEW The Louisville, KY home is the second time we are replacing our windows with Renewal by Andersen. We are very happy with the windows and with the front doors, the product quality is why we returned to the company. But, I have to say that the customer service experience (thank you Allie and Scott!) was infinitely better with the folks in Louisville, KY. They went above and beyond our expectations to communicate with us throughout the process, to accommodate schedule for the installation, to ensure that our experience is not only painless, but wonderful. The installers (thank you Chase and Josh!) were competent, thorough, and friendly. We have already recommended them to our neighbors, and we'll definitely reach out if we ever need quality windows and/or doors.

Jaime, Brandon and Levi did a great job. the installation was flawless. All of the trim looks perfect. The door is a great improvement.

Best windows on the market, best service of anyone and the warranty is above and beyond!

We had an incredible experience with Renewal by Andersen of Louisville who installed our new (absolutely gorgeous) front door! Nikki in customer service was fantastic to work with—super responsive and clear with communication. Chase, Joshua, and Craig did an absolute 5-star job throughout the measure and installation process. Their attention to detail, craftsmanship, tidiness, and just general demeanor were all top notch.