Window & Door Replacement in Farmingdale, NY

⭐ 1 Star – Extremely Disappointing Experience with Renewal by Andersen My husband and I chose Renewal by Andersen because of their reputation for quality products and workmanship. Unfortunately, our experience has been extremely frustrating and disappointing from the beginning. During our initial consultation, we specifically told the consultant that we wanted our bay window replaced with the exact same style and configuration as our neighbor’s. We were told that we could get exactly what our neighbor had. After signing the contract, however, the person who came to take the measurements told us that what we had been promised was actually not possible. At that point, my husband felt that we had been misled and lost confidence in the company. I decided to continue trusting the process because we chose Renewal by Andersen primarily for the quality of their product. We spent approximately three hours going over measurements and discussing exactly how we wanted the window to look, and we proceeded with the project. Then another issue arose. During our consultation, I specifically asked whether a permit was required and was told that one was not needed in our neighborhood. A few days later, we were contacted by the permits department and told that a permit was required and that we would have to pay for it ourselves. After expressing my frustration and saying I was considering canceling, Christina, a supervisor from the Customer Service Department, contacted me and ultimately told me that Renewal by Andersen would absorb the cost of the permit. Unfortunately, that wasn’t the end of the issues. We were then told that we needed a current land survey, which would have been another expense. After questioning this requirement, we were eventually told that our original survey could be used, but we would still need to pay for an architect to sign off on it. At that point, I was extremely frustrated and requested to speak with a supervisor. I also explained that I was considering canceling the entire project. A few days later, I called to find out what was happening and was told that our account had already been canceled and closed. No one contacted us to confirm this. Since Monday, I have left multiple messages requesting a call back. I have also left several messages for Christina, the customer service supervisor, and none of my calls have been returned. This has been an incredibly frustrating and unprofessional experience. We were given conflicting information, encountered unexpected requirements and expenses, and ultimately couldn’t get anyone to communicate with us. At this point, we simply want our full down payment returned. We entered into this agreement in good faith and expected the same from Renewal by Andersen. I sincerely hope someone from management sees this review and contacts us to resolve this matter. If we cannot get a response, we will have no choice but to escalate the situation, including filing a complaint with the Better Business Bureau. We chose Renewal by Andersen because we believed we were paying for quality and professionalism. Unfortunately, based on our experience so far, we have received neither. Very disappointed.

Great service from William

It was excellent thank you william

Good job

Great service

This service man was very professional, courtesy, and addressed and resolved the problem quickly! He was very knowledgeable with tips and tricks on how to maintain the door tracks!

Fast response. Great job

Horrendous

William carefully reviewed our window operation with us and assured us that all worked as they should. Thank you.

William did a great job