Find Renewal by Andersen in El Paso, TX

I had my sales pitch and estimate in April of 2025. Sales guy didn't offer design options, didn't return my calls, told his boss he went over everything and I selected what he ordered. He ordered mismatched windows for two adjacent bedrooms to "save me some money." Fast forward to September 2025 and my detailed letter sent to corporate. The El Paso corporate manager, Dennis, explained that they were working on correcting issues from previous managers. He was able to rectify the problems, called me on several occasions himself, and finally set things up to install on November 28, 2025. While I did compare RBA, Pella, and Champion and RBA was the most expensive, they also offered different financing options. The crew worked quickly and even put up with barking dogs all day. At one point. The mismatched bedroom windows were back in play, but luckily for all of us, the subsequent windows ordered to correct the issue had been on the truck. At the end of a ten hour day, five ew windows were installed, two had to be removed and corrected, then the crew stayed to show me how to work everything. They or skilled and knowledgeable and answered all my questions. They were total professionals. While the lack of communication and customer service from April to September was frustrating, I did have corporate managers contact me, they fixed the situation, they scheduled the install. The crew arrived on time and went straight to work. I like the windows very much and I still have two more to do but that will have to happen at a different time due to the cost. If the initial sales pitch had included my design options and what I had selected all the issues would have been non-existent. For 6 months I had no idea, no examples, and no images of what my new windows were going to look like. Apparently renewal by Anderson of greater El Paso is working hard to correct the issues from the past. I hope they get the chance to prove themselves to more people. I would recommend renewal by Anderson of greater El Paso for anyone who's considering replacing any windows.

The short answer is because they are in a hurry to get your money first; all of it. Getting the job finished correctly is another story. I'll start with what I like. What RBA has is a quality product as long as it is assembled and installed correctly. By the way, if you have a custom house where the doors and windows have any rounded corners in the stucco then do NOT go with RBA. Their products do not play well in the "customized house" arena because you will need specialized installation. Which brings me back to my point. The company pushes their installers to get the doors and windows installed as fast as possible. My story is that, after spending just over $30,000 for 2 small bathroom windows, 3 4x4 bedroom windows, and 1 standard patio door with a screen, we are still waiting for the patio door to be completed. The windows required a rework of the stucco. All 5 windows looked amateurish and cheap after the 1 day installation. Thankfully, the RBA coordinator Kathy managed to get non-RBA help to get the windows fixed properly. Kathy gets 5 stars for that! The patio door? Oy vey, take a look at the pictures. The deadbolt was made workable after I put a piece of shimmy plastic to push the turn-lock into the deadbolt assembly. The supervisor Cruz kept saying he'd have the parts to correct everything but that was months ago. By the way, the screen lock has no receiver and no sweep. (pictures) The surprise was when the RBA coordinator Kathy quit and was replaced by Ayanna that had no idea of our situation; no turnover of our project. Crickets. I called to complain to Ayanna (after all, I gave RBA 5 months before seriously complaining) and now they have ghosted me. But god forbid they offer anything regarding compensation or fixing things. Because the money is being collected by an independent PowerPay company and RBA got their money, RBA appears to be done with me. So bottom line: DO NOT HIRE THIS COMPANY. Their goal appears to get the money first and foremost. Your satisfaction? Meh, it's a nice thought but not a priority.

Why the low rating? The keyless door locks do not work on 2 of my doors. I’ve been waiting for replacements and still waiting. Cathy was helping me but she is no longer employed there. I spoke to Cruz and he asked me not to call the customer service number. I called him directly and no response. I had windows and doors replaced by RBA. This was not a cheap. I was hesitant to sign the completion of the project because I figured this would happen. The service was great when the project started and then it went downhill. Sad that I’m paying for door locks that don’t work.

Cruz was awesome to work with! He went over everything with me in detail and answered every question I had. He even showed me how the window measurements are taken and explained why they do it that way, which I thought was really cool. You can tell he truly cares about doing things right. I love how helpful and detailed he was, and he made sure I understood the whole process from start to finish. It also gave me peace of mind knowing Renewal by Andersen does all the work themselves and not through a third party. I haven’t even gotten my windows installed yet, and so far their service has been top-notch. Cruz made the whole experience easy, informative, and super professional. I can’t wait to see the finished product and installation! I highly recommend Cruz and the Renewal by Andersen team to anyone looking for quality work and great customer service!

Cruz was awesome to work with! He went over everything with me in detail and answered every question I had. He even showed me how the window measurements are taken and explained why they do it that way, which I thought was really cool. You can tell he truly cares about doing things right. I love how helpful and detailed he was, and he made sure I understood the whole process from start to finish. It also gave me peace of mind knowing Renewal by Andersen does all the work themselves and not through a third party. I haven’t even gotten my windows installed yet, and so far their service has been top-notch. Cruz made the whole experience easy, informative, and super professional. I can’t wait to see the finished product and installation! I highly recommend Cruz and the Renewal by Andersen team to anyone looking for quality work and great customer service!

Awesome Service from Sales, to Office Support, to Installation. This group of professionals knows how to get the window project started and finished. Kudos to all!

Great customer service. Love the new windows

We purchased windows from Renewal by Anderson of El Paso 2 months ago June 3 &4 2025. They are fully paid. They NEVER returned to paint window the trim. My husband has repeatedly called Renewal by Anderson and spoke to Cathy for weeks they have repeatedly stated (Cathy)that they will call him back, that she needs to speak to her manager, that they fired the people who installed windows etc.-they have yet to call him back and as of 8/30/2025 this is where Renewal by Anderson unfinished project stands today. Please Do yourself a favor go elsewhere.