Find Renewal by Andersen in Duncan, SC

Great job by Ben and Raul. They cleaned up everything also. Giving them all 10’s!!!

Andrew installed our 5 new windows last December and after city inspection , we learned that 3 of the windows were not tempered as required by law so they failed. When Andrew came back to install the the new tempered ones, we found that 3 of the panes had defective glass. After waiting another 4 months (during which an incorrect order was returned back in February) there was very poor communication which required a lot of follow-up on my part, we finally got the correct windows and they were installed a couple of days ago by Andrew. This situation, of course, was not Andrew's fault as he was just the installer but he was very careful to document everything and let Anderson windows know of the issues. He just reinstalled the corrected windows and made some minor adjustments on our sliding glass door and one of the windows that didn't close properly. He is very attentive, kind and professional and timely. He did a very good job and we were very happy with his services. Big shout out also to Robert at Anderson windows also who was constantly following up with me and trying to keep me in the loop. He was struggling with getting updates as well but he always answered the phone and promised to keep me posted as information became available. Needless to say, we were both very frustrated. Overall, we are very disappointed in Anderson Windows since we expected everything to go right the first time. Their advertised good reputation is the reason why we went with them in the first place. Our experience was not a positive one. Anderson Windows should have sent the tempered ones from the get-go and not send defective relacements. To have to wait for over 4 months to finally get the correct windows is not acceptable and we would've expected the defective windows to have been inspected before they were delivered for Andrew to install. As a consumer, I do not feel I have to mandate a window inspection prior to delivery but in this case I did. Overall we are very happy with the windows but the experience was very disappointing. Andrew and Robert are a tribute to your organization, and if I were rating just them, I would have given this survey of 5 out of 5 unfortunately, I have to remain at a 2 out of 5.

Excellent service by Tommy

Matt was an amazing tech who quickly fixed all my concerns. From sealing windows to replacing trim.

Prompt, friendly, expedited service and a successful solution to our sliding door issue. Recommended.

William Manzi was the most professional sales advisor I have ever met, not high pressure, and let the products quality show the value. He was respectful of my time and thoroughly addressed all concerns. I would not hesitate to recommend him for any of your window and door needs.

One of our new sliding glass doors would not lock and had become hard to open/close. Tommy quickly made adjustments and resolved both issues. He also answered a couple of questions regarding the doors.