Find Renewal by Andersen in Middletown, NY

We are thrilled with our new windows. The installation was extremely well done by Jose and Blake, very professional. And Adam, the rep we spoke to, was knowledgeable, helpful and stayed in communication with us. Everyone was friendly, 10/10

Jason Brighton and Rich did an outstanding installation. They are very professional and cordial. We were extremely pleased with their craftsmanship.

We love our new windows, and the team was quick, thorough, and professional!

Had a front door replaced . The crew where very proffesonial and detail on the install. Went over the final inspection and was very satisfied . Excellent install.

Very pleasant experience from start to finish. Ricardo M and Dominick Dz and the crew were professional, courteous, friendly and very respectful of my home. Everything was wonderful and the windows are awesome.

Excellent. Abbis and Andrew were awesome.

Last insulation team was Jason B and Rich were phenomenal. prior to this, the last crew created way too many nail holes and did not do the job up to the standards we envision. We ordered a new door and it was installed with a crack. The second crew that came took about two months and when they arrived, they said they only had the glass and not the framed whole unit that was now necessary to do the replacement. This required another two month waiting. So it took almost 6 months to complete the job. This is certainly very frustrating for us as customers, especially with the price of the door replacement and knowing Anderson’s reputation. We had a window replaced prior to this, and that was perfect with no hiccups. To give them credit they did return my calls and answer my questions. I was told that this is a new model and there was miscommunication between the factory and the first replacement team and only the glass was ordered and not the entire frame unit. Hopefully, they are being factual and a prompt with me, butyou wish that the proper replacement unit was ordered initially we wouldn’t have to wait an extra several months. again, Jason B and Rich deserve five stars and more because they spend time explained everything and did the proper touchup and spackling we needed. The last crew unfortunately did a terrible job with no spackling and way too many unnecessary nail holes in the trim if it wasn’t for the delays, I would give a five star overall

Jason and Blake did an amazing job on the door replacement and it is beautiful!! They were professional and efficient. Abbes and Andrew did a great job removing and installing my front drafty windows. They not only worked quickly and efficiently in a snow storm, but they did it with a positive attitude. The new windows are beautiful and the difference was felt immediately. Jason and his team installed my beautiful new front door professionally and quickly!

If this review were based on Renewal by Anderson‘s sales team or their pushy sales tactics in general, it would absolutely be zero stars. I had a horrific experience going through the sales process with blatant lies told by my sales rep regarding what was included in their typical work product. Those lies were not discovered until after the contract was signed and I was stuck. As I moved forward in the process and began talking to the tech measurer and installation manager, we had some issues to work through, but they were great guys. I’m choosing to base this review solely on everything that occurred after the sales process because they definitely redeemed themselves. Jason B. and Rich led the installation crew that came out to my home and spent five days replacing 22 windows and two doors with top-notch professionalism and obvious expertise in their field. I also had almost all window casings changed to picture frame at Jason’s recommendation and they’re gorgeous! They were respectful to me and my home, arrived every day at the time they said they would, and did a pretty good job cleaning up after themselves. As a single female, I was a bit apprehensive knowing a male crew was coming in my home to spend long days in my space for a week. That concern lifted quickly once I met them. As they left on the final day, I wanted to say, “Hey, come back and hang out sometime!” Anyway, point being, the installation part was first rate and the sales part was terrible. My windows and doors look incredible! If I could be sure Jason and Rich would lead the team of any future installations I need, I wouldn’t hesitate to go with their company.