Window & Door Replacement in Richmond, VA

Collin and Sawyer were very respectful and hard working. Friendly to me and my husband. Got down to business and finished the job promptly. Good to see in young working men.

Amazing company!! Awesome customer service

Very knowledgeable about their product, worth the extra cost for the product they provide, the style and the easy access to clean the windows.

I do not appreciate your judgemental and creepy mailer you sent to my property implying that you had been on and inside my property without my permission and then claiming my windows and doors were in poor condition. This is a scum tactic! I will never do business with you. My windows and doors are in great condition and the windows are less than 10 years old. I hope you lose all of your business.

The crew (Garrett, Cooper and Roper) did a fantastic job. The were very courteous and efficient. Thank you!

These guys quoted me 18k for three doors and 2 storm doors. 😂😂😂 keep in mind they were plain Jane doors. Nothing fancy. Lowes quote was $8600.00. Got them installed yesterday. Couldn’t be happier

I normally don’t leave negative reviews, but I’ve been extremely disappointed with Renewal by Andersen’s lack of communication and follow-through after our installation. During installation, the crew cut our alarm wires even though we had taped them to the walls and clearly pointed them out beforehand which caused a short in the system and required repairs. On top of that, when the windows were originally designed, we were never informed that the new widths would interfere with our existing blinds. This oversight resulted in nearly $4,000 in unexpected replacement costs and alarm repairs. After installation, a representative came to our home and documented several finishing items that needed to be corrected (glue on the windows, stucco patching, etc.). However, as of today (two months since install), I still have not received a response to numerous calls and emails asking when this finish work will be completed. No follow-through and no updates. The windows themselves are great, but the customer experience has been disappointing. A company at this price point should communicate proactively, stand behind its work, and complete the job.....none of which has happened in this case. I hope Renewal by Andersen improves its service, because the lack of accountability and responsiveness has been extremely frustrating. August 9th, 2026 update. I spoke with Renewal by Andersen shortly after my post on the list of items that still haven't been completed. As of today, those items still haven't been completed. All I can say "actions speak louder than words".

Cooper and Garrett did a fabulous job. From explaining the process, removal of the old door, install, clean up, and review, everything was perfect. If we need any future work, we would be thrilled to have them come back.

I never gave them my number. I told them to stop texting me but the more I engage them asking them to stop the more spam texts and calls I get. Stop harassing me!

Jaden and his crew were amazing. The whole process was so smooth and easy from first meeting with salespeople to the install. Installation was went great, no issues- and Jaden was on top of everything and made sure we were happy throughout the entire install. They were very respectful to my home.