Louisville, KY

Service Technician

  • Full Time
  • Installation
Renewal by Andersen® is the division of Andersen windows developed strictly for the replacement market. Renewal utilizes state-of-the-art materials that provide outstanding thermal performance, while maintaining the architectural integrity of the home.
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Job Details

We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects.  Working with the Service department in satisfying customer service calls and repairs.  It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package.

Responsibilities:
•	Communicate effectively with the Service Department; gather required information to service the customer. 
•	Install, service or repair authorized product in customers’ homes with accuracy and workmanship.
•	Manage and ensure adequate inventory of product, equipment and tools prior to on-site service.
•	Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit.
•	Interact and communicate well with customers.
•	Exhibit professional appearance and conduct while providing a world-class customer experience.
•	Ensure on-time arrival to daily customer appointments.
•	Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment.
•	Explain and provide detailed product operational instructions to customers.
•	Clean debris in each home after all service and repair visits.
•	Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts.
Requirements:

•	Minimum of 5 years of carpentry.
•	Window and Door installation/service experience a plus.
•	3+ years of experience within a customer service/retail environment
•	An acceptable driving record.
•	Computer literate, as majority of paperwork is done electronically.
•	Ability to communicate clearly through writing.
•	Ability to follow procedures in any situation.
•	Excellent customer service skills and natural desire to make a customer happy
•	Flexible, fast-paced and copes well under pressure
•	Commitment to personal and professional standards of excellence
•	An ability to deescalate situations while meeting with a customer in person.

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Service Technician

Louisville, KY - Installation

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