Customer Care Representative / Inside Sales Support

Job Responsibilities:
•	Delight customers by providing an excellent customer experience consistent with our world-class product.
•	Answer telephone calls and assist with showroom traffic. 
•	Partner with assigned sales representatives and serve as the internal point of contact for customers.
•	Ensure that all customer questions and concerns are addressed and satisfied.  Clarify, diagnosis and resolve any customer issues. 
•	Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs. 
•	Schedule appointments with homeowner for technical measure, installation, and service.  Create job file packets for technical measure appointments and installation. 
•	Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement. 
•	Provide customer correspondence as needed.


Experience and Education:

•	Associates Degree preferred; High School diploma required
•	Strong phone, email and in-person communication skills
•	Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone.
•	Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience.
•	Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment.
•	Analytical abilities and strong attention to detail
•	Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines
•	Knowledge of Microsoft Office


Benefits:

•	Flexible work schedule
•	Health insurance
•	Dental insurance
•	Vision insurance 
•	Disability insurance 
•	Retirement plan with company match
•	Paid vacation and holidays
•	Family-owned company with a fun and friendly work environment

This is a full-time position with flexible work schedule.  Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair.   Saturday showroom hours are 10am-2pm.  Flex time offered during the week in exchange for Saturday hours.