Customer Support Specialist

Job Summary: The Concierge role will provide Signature Service by being a single point of contact for the homeowner. They will partner with the management team to provide customized level of communication with every homeowner.

Duties/Responsibilities:
* Build a concrete relationship with the homeowner
* Control and manage timeline with homeowner
* Work with the Production Manager to resolve any paperwork issues, change orders, on-hold jobs or jobs in progress
* Conduct service assessment and warranty inquiries
* Follow up with homeowner’s post install
* Send surveys and request reviews

Required Skills/Abilities:
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Proficient in Microsoft Office Suite or related software.
* Excellent organizational skills and high attention to detail.
* Basic understanding of clerical procedures and systems such as recordkeeping and filing.
* Ability to work independently.

Education and Experience:
* Associates degree preferred; High school diploma required
* 1-3 years of experience in customer service role preferred

Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.