Sales Retention Specialist - Northborough, MA

Responsibilities
- Contact homeowners to uncover the reason for a cancelled sale.
- Use structured questions to understand concerns and help reduce customer resistance.
- Recommend and schedule follow‑up in‑home visits when appropriate.
- Communicate clearly and empathetically with homeowners to determine needs and create positive experiences.
- Meet or exceed appointment goals within established guidelines
- Deliver world‑class service to every prospect, customer, and teammate.
- Accurately enter customer data into our system.

Qualifications
- At least 4 years of successful phone‑based sales experience.
- Strong follow‑through and a reliable, fast‑paced work style.
- A sense of urgency and consistent ability to deliver results.
- Excellent communication, empathy, and relationship‑building skills.
- Comfort in a high‑energy environment with constant activity.
- Adaptability and a willingness to both give and receive feedback.
- Strong organization and prioritization abilities.

Benefits
- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!

Pay $75,000 annually plus monthly performance based bonus. 

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.