- WHAT YOU'LL BE DOING - THE ROLE - Answer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail. - Follow up on customer calls including returning voicemails - Schedule services with homeowners and RbA Service Technicians - Quote parts and labor cost for non-warranty services - Verify that payment has been received for any billable order prior to ordering or scheduling. - Enter required notes at every point of action and customer contact - Scan service order and confirmation into the correct customer’s electronic file located on the shared drive. - Document customer contact through RForce - Other duties as assigned WHAT YOU BRING - THE PERSON - Considerable experience within a customer service environment - Highly organized and the ability to reflect empathy to customers - High School Diploma or equivalent, required - Excellent oral and written communication skills - Ability to work with team members (excellent team skills) - Proficient in Excel and other MS Office Suite programs (such as Outlook, Word, etc.) - Flexibility and demonstrated ability to adapt well in a changing environment WHAT’S IN IT FOR YOU - The Benefits - Cellphone Reimbursement: $50/month - Medical Insurance - Flexible Spending Account (FSA) - Health Savings Account (HSA) - Telehealth: 24/7 access to physicians - Prescription drug Insurance - Dental Insurance - Vision Insurance - Life Insurance / AD&D $50,000 Paid Coverage - Additional Voluntary Employee & Spousal life insurance - Short-term disability Insurance (STD) - Long-term disability Insurance (LTD) - Parental Leave - Voluntary Critical Illness Insurance - Voluntary Accident Insurance - Teammate Assistance Plan - Paid Volunteer Time - 401k with 50% match up to 6% of your annual pay - Tuition Reimbursement Pay: $22-$24/hr + monthly bonus Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.