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Service Technician

Warner Robins, GA

Installation
Full Time

This is a field service position responsible for responding to on-site window and door service request. Assess, repair, and replace parts and components to ensure proper functioning. Work directly with customers, co-workers, and contractors to ensure excellent customer service.

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Why Renewal by Andersen?

If you have construction aptitude, soft skills, and a sense of craftsmanship, come work for the best!

A reputation that stands apart

We've long understood that a quality experience is in the details. All the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation--which is why we con't just take pride in our installers and technicians, we celebrate them.

Top-to-bottom expertise

Our installers are technicians--but they are also customer-service specialists and brand stewards. You'll represent our brand and be called on to solve customer questions and provide reassurance.

A legacy of innovation

Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.

Job Details

Responsibilities: - Provide service performance and address warranty issues with windows and doors - Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs - Ensure customer satisfaction while addressing problems - Replace defective parts and help customers when windows aren't working properly - Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc. Qualifications: - 3-5 years of experience installing windows and doors - Custom window and door installation knowledge - Thorough experience with using a metal brake and caulking - Familiarity with and able to do some minor trim work around windows and patio doors both inside and out - Customer service experience with job troubleshooting as a key component - Good computer skills - Excellent communication skills with the ability to build quick rapport Compensation & Benefits: - Competitive pay of $23-$25 hourly - Company vehicle and tools provided (Personal vehicle will need to be used for max 90 days. Competitive Vehicle allowance and gas card will be provided) - iPad - $75 cellphone reimbursement - 401k with company match - Medical, vision, dental, and supplemental life insurance - PTO - vacation, sick, and holiday pay - Access to Employee Perks Program - Student Loan Reimbursement Program