At Renewal by Andersen, we are the first to admit that not all window replacement jobs go as flawlessly as we’d like-though there are plenty that do! On our website we show reviews of our customers who have critiqued us, even the ones who tell us what they didn’t like. These reviews come directly from our customers’ homeowner satisfaction surveys which are sent out after every job is completed so you’ll see exactly what your neighbors think of their experience with Renewal by Andersen. We are proud of the fact that 95% customers have given us an overall satisfaction rating of 4 and 5 stars.
There are good, legitimate review sites out there, like Yelp® and Angie’s List®, but there are also review sites whose sole purpose is to drive traffic to their website so they can sell ads. We know how important reviews are to our potential customers in this day of social media, so we’d like take a minute to give you a few things to think about when visiting review sites.
Let’s face it, a story where something has gone wrong is one that people love to talk about and share. That’s why so many people follow tragedy stories. This same concept applies to reviews. The better the story, the more traffic these review sites generate. The more traffic they drive to their websites, the more they can charge for ads. Some sites post reviews that are embellishments or false. Check out several sources to make sure you get a balanced viewpoint.
We at Renewal by Andersen believe in owning up to the bad experiences that can sometimes happen. One of our brand promises is to treat you, your family and your home with the utmost respect. We strive to do so every day. Part of that respect is posting good and bad reviews on our site and being accountable to the customers who have had a less than stellar experience. Customer reviews help us on our quest of continuous improvement for both our product and your experience.